Live chat software, in simple words, is advanced Instant messenger software like Yahoo Messenger, Google Talk or MSN Messenger with the difference that it can be integrated into any webpage and also included with relevant accessories. Once built, this software will help webmasters, direct support managers and / or outsourced chat operators track real-time visitors and invite visitors to online tax as how the real seller approaches the customer in a physical store for help. If the visitor accepts chat invitation, the visitor and chat operator can have a live chat session.
Online chat software is a package of services that enables a communication channel between website visitors and site owners or moderators in real time. Normally it consists of three main modules, namely, operator console or chat software, chat server and chat window. Chat Program providers will provide a small HTML code after registration and site owners must integrate this code into their web pages to enable live support service.
If someone visits the Integrated Live Support Software site, the embedded script adds new visitor data to the online chat server, and in turn, the server sends the new visitor information to live operators. After receiving the new visitor data from the server, the operator console game plays the sound to alert the operators of new visitors. The operator console will also display information such as city, state and country, keywords that they used in the search engine to reach the site, previous visitors history of some and chat messages about some. This information will help the operator understand the importance of the visitor
The traditional way to provide customer service through phones or emails has got a face lift. With the help of chat systems, business owners can now give their customers the opportunity to get the level of customer service they deserve through chat systems. Below are the advantages of chatting the software over the conventional methods.
Know your web site visitors in real time
Help the site visitors to their needs
Redeem quickly on advance searches
Increase your operators efficiency and productivity
Increase your sales volume
Reduce operating costs
Increased customer satisfaction and brand loyalty
Support Chat software can be exploited with great efficiency literally by all companies that have the web and online facility. It can be used in the following industry or industry for sales and customer support. Chat software is an ideal solution for real estate agents, real estate agents and assessors to handle house purchases and follow-up. Web Hosting, Web Designers, Financial Brokers, E-Commerce Websites, Exporters, Software Companies, Online Game Sites, Insurance Companies, Banks and almost all companies that trade their customers through websites.
Check the age of online chattle providers. The elderly will have more features and it will be a bug free chat software.
Check if they offer true 24x7 hour support. Because many new suppliers can cover only one time zone.
Check if its easy to integrate on websites, blogs, etc.
Hosted live chat service is better than Installerable version
Check if the chat windows are customizable to match the look of all websites.
Make sure the software supports all major browsers.
To increase the customers live chat support experience, there are some basic features that you need to look for. Like, conserved messages, chat forward, print HTML pages, multi-operator chat conference.
Installer Operator Console is better than Browse Operator Console. Because browser-based software downloads the entire session data from the server each time and it will delay the chat process.
Check the price of live chat services, ideal price is 20 to 30 US $ per operator licenses. Make a comparison of the prices and check any additional installation fees.
The demand for chat is a great feature to get customer feedback after the chat, and this helps support management to train and improve customer support systems.
According to the latest customer survey, 82 percent of respondents surveyed reported that a chat session positively affected their attitude to that business. And 68 percent were more likely to buy from the dealer again. In addition, 75 percent of respondents said they are more likely to visit the site again and 65 percent said they received better service than they did on the phone. 52 percent bought more because of chat support.